We kindly ask you to read the Terms and Conditions as reported below. Please read attentively as it is very important for both you and us that the conditions for using our web site are clear and accepted by you.
This is a contract which states the rules and the conditions for using www.anxurtours.it to buy the product supplied by the web site. The section of the documents are the following:
Privacy and Data protection
1. Privacy and data protection for anxurtours.it web site
Hereunder you will find the privacy policies we follow to protect your identity, as per Paragraph 13 of D.Lgs.196 del 30 giugno 2003 "Codice in materia di protezione dei dati personali", Italian law. Please read attentively and in case this policy shoud change, we will promptly amend the above section and give you notice in the proper way.
How and when we collect your personal data:
• When you buy a service from our web site;
• When you register in our Database;
• When you talk to our sales staff;
• When you take part to a special contest in which we are involved;
• When you visit a web site by using the “cookies” technology.
What we do with the information ?
When you buy a service using anxurtours.it, we might need additional information in addition to the above mentioned one. These information should include but not only, your name, telephone number, your credit card details, etc. We will disclose those information to third parties only in the case should be necessary to complete the order for the services you have booked.
In addiction we could disclose, if necessary, your personal details to our staff, our professional consulting who are bound by professional secrecy, and to other subjects in case we should be legally obliged to.
By subscribing our site, you implicitly accept to receive our email advertising, and any news about the products we believe we could interest you.
Your data could also be used for internal analysis and statistical purpose in order to improve our services. To ensure a better service, tour telephone conversations with our staff could be recorded.
All the data you will insert in anxurtours.it will be stored in our servers, by accepting to be a anxurtours.it client, you implicitly accept the your personal data will be processed and possibly disclosed to third parties involved in the booking process. We could be asked to send your personal data to suppliers in different countries in which the policy for the Privacy could be different form the one stated by the Italian law.
Our web site, implemented by Datagest Group, utilizes the common “cookies” technology.
A Cookie is a small text file, with the specific characteristics :
Are used to store the “status section”. To be clear, if you consider the booking process as a conversation, this cookie is used to “remind” the point of the conversation we are. If you ask to add more services, this cookie helps the system to store all the items in your shopping cart. These cookies are necessary for the web site but are not used to record any user personal detail.
They write some information on your Hard Drive (HD). You can trace them in the cookies directory of your internet browser. This kind of cookie lasts a longer time than the session cookies, and whenever you visit our web site we receive a copy of them. We use them to recognize you and we might be able to offer a more punctual special offer by knowing your previous hotel search. The persistent cookies are not necessary to the web site to work, but could be very useful to speed up the booking process and get from our site more “presonalized2 information. We do not keep any personal data in these cookies, there is only a alphanumeric code to identify your connection.
Third Party Cookies
We could advertise third party products on our website, in this case you could receive their cookies. We do not have any control on that. Although you cannot block the session cookies, you can configure your internet browser to not accept persistent cookies and third party cookies, this will or affect the anxurtours.it good operation.
Third Party Advertising
Our and third party advertisement are addressed to you, we will just use the browsing general information, no personal data will be stored to maintain this process.
We operate in respect of the National regulation concerning the data security procedures.
By giving us your personal details, using the web tool or using our customer care telephone service, you authorize us to collect, store and process these information in respect of the above mentioned policy. Some information can be used as an evidence but, no personal email address will be undisclosed unless we should be compelled to do that by the law.
You can, at any time, decide to unsubscribe from our mailing list and from anxurtours.it website. In order to do that you will only have to send an email to: email@example.com asking to be removed.
Changes and Updates
To change your registration details, you can either access to www.anxurtours.it or contact us at your earliest convenience.
For any information on your personal data we keep, please send us an email to: firstname.lastname@example.org and we will be happy to assist you.
When you buy a flight, using anxurtours.it you are using a service provided by the GDS.
The bookings made are guaranteed by our IATA registration.
Here below the general conditions for using the anxurtours.it flight section.
Any reservations made on the web site, will be considered as binding request to book the services chosen. anxurtours.it sells tickets on behalf of the Flight Company, it means that the contract will be between you and the company.
For any ticket the conditions are different and will be sent to you upon your booking, so we strongly recommend to read them carefully as you will be asked to accept them once you book. The contract will be active, as soon as we send you the final confirmation for your ticket.
All prices are NET from the taxes, so you will see the total price that is an addiction of Price, Taxes and fees. All the prices can change within a short advise and can be considered “fix” only when the confirmations for your ticket is sent.
Some companies will show availability in the system which could be not up to date. We will do all the efforts necessary to avoid unpleasant problems but in the event of such case, we will inform you within 1 (one) working day and will do the best to reinstate your flight booking.
We will issue only E-Tickets, which are numeric codes stored by the flight company instead of being printed as usual. We invite you to print the ticket and keep the code with you for the check in at the airport desk.
All the fights have to be reconfirmed to the flight company 72 hours before the departure, the flight re-confirmation has to be done for each segment separately. anxurtours.it will be not responsible for any reservation cancelled for unattending the Flight Company rules. Anxurtours.it is not reliable for changes occurred to the flight schedule or itinerary decided by the flight companies during the trip itself.
Anxurtours.it is at your complete disposal to inform you about the documents necessary for you holiday. It is your responsibility to ensure that all your documents are valid to depart and stay in the destinations you have booked through us. .Please note that many countries, require a passport valid at least six (6) months starting from the arrival in that country. anxurtours.it cannot accept any responsibility in case the departure should be impossible to a fault in respecting the above prescriptions.
Anxurtours.it can supply you with any travel insurance covering the cancellations costs, medical expenses or luggage loss. We suggest you to contact our back office in order to get the the details for any insurance policy you might be interested to buy. In some countries, where the medical expenses are quite relevant, we strongly recommend to subscribe an insurance.
If you should need to change or cancel a trip, it is your responsibility to let us know in the shortest time. Some services are not refundable and cannot be subject to changes. In such a case we can do nothing to help but, we could be able to reduce the loss. anxurtours.it apply a transaction fee of € 20,00 per booking for any changes. This amount has to be added to the possible charges applied by the suppliers (flight companies, Hotels, etc.). one again we recommend to read carefully the conditions applied to each booking in order to avoid unpleasant misunderstandings.
In case of refund request for a flight cancellation, we will act, in respect of the conditions posed by the company, in order to minimize the loss. To do that we need to be informed in the shortest time and receive all the details to be as efficient as possible.
Our contacts are:
Anxur Tours S.r.l. - Viale della Vittoria, 4 -04019 Terracina – LT
Anxurtours.it will assist you in order your requests satisfied in the shortest time, taking into consideration that the subject involved in the process different and this could make and include, flight companies, GDS and possibly other.
As anxurtours.it acts as an Agent, we cannot be considered responsible for the conditions stated from the company and the accepted by the traveler upon booking the ticket. Nevertheless, we are responsible in case we should have not respected the contract we have with the supplier or in case we did not give you all the necessary information as per the current laws.
We cannot be considered responsible in case of a authoritative judgment, form an authorized person the client should be deemed unsuits to travel. In such an event the contract between you and anxurtours.it is to be considered immediately cancelled.
3. Packages and other travel products or Dynamic packages created using our web site.
When you buy a package via anxurtours.it, it can be organized by anxurtours.it of by onother supplier. We will inform you about the supplier contacts upon the reservation.
When you buy a package organized by another supplier you will be subject to both to the anxurtours.it terms and conditions and the one stated by the supplier. We will give all the necessary information.
In case of cancellation of a “package” you have to contact anxurtours.it either online or offline. Please read carefully the terms and conditions specific for each package in order to avoid unpleasant misunderstandings.
All the VISA and medical prophylaxis are under you own responsibility, anxurtours.it cannot be responsible for any problem in relation with this issue.
Some of the packages can be sold on a request basis, so once you book the reservation will be ont immediately confirmed, it will be necessary to wait for anxurtours.it written confirmation before considering the whole definitively booked.
In case the package is supplied directly by anxurtours.it the above terms and conditions will be exclusively valid
When you build y a Dynamic package using the anxurtours.it tools, the terms and conditions will be different from service to service and will be easily found in each package sections.
All the prices are lower than the Official rate and include VAT and are to be considered valid only upon the reservation as the rates in the system are “dynamic”. Please note that in some countries, there could be local taxes to be paid on the spot which are not included in the prices shown on the system.
The Official rate is the “public” tariff of an Hotel and is decided by the hotel itself.
You can cancel a reservation, respecting the cancellation policy stated in the reservation:
Directly on the WebSite.
Please always include the reservation number and you details.
The details of the room you are booking are well explained by the website, in case of any special request please send us an email and we will keep updated of the request status via email.
The room pictures displayed on anxurtours.it are to be considered only as a “standard example” and cannot be considered as the real picture of the room you are booking. We do our best to give the most updated information but in some cases there could be some discrepancy between the images shown and the real aspect of a property.
In general the check in time is at 4pm and the check out at 10am (local time).
The meal plan for any property is well shown on the web site but, in general, apartment and Villas are to be considered on a “Room only” basis.
The hotel rating is defined by local laws and is completely out of our control. We cannot change the hotel official rating on our website. In case of any queries, please contact our customer service: email@example.com
All the prices are expressed in EURO.
In case we should be informed that any hotel should be under renovation or there could be any possible discomfort for our clients, we will do the best to inform you, accordingly with this, the personal data you input in the system are vital to have a better service.
In case of any problem on the spot, please refer to our local supplier or to our head office. See contacts section on anxurtours.it. We strongly recommend to inform us about any problems during your trip, this will give us the possibility to be more efficient in taking care about you.
5. Car Rental
The car rental serviced is provided by different companies, the conditions for the services will be clearly shown on the web site and are stated by the suppliers themselves.
Each booking has to be settled in respect of the commercial agreement signed between You and Anxur Tours.
7. Travel Insurances
Anxurtours.it can assist you and sell all the travel insurances you might need for a safe and serene trip.
You are responsible for all the transaction made on anxurtours.it under your account.
All the information you give us are to be correct and accurate.
The site must be used in “bona fide”, no malicious booking will be accepted.
Using the web site to promote malicious, pornographic, defamatory, explicit, racist, politics contents is strictly forbidden. We will take legal actions against any user who will violate this principles.
anxurtours.it is protected by copyright, no copies of it, even parts of it will be tolerated and immediate actions will be taken against the transgressors.
This terms and conditions regulates the relations between you and anxurtours.it
We will be happy to give you any information on any section of this terms and conditions. Please contact us as follow::
By e-mail at firstname.lastname@example.org
By post to Anxur Tours S.r.l. Viale della Vittoria, 4 - 04019 Terracina - LT
By fax +39 0773 722944
By telephone +39 0773 722942/3/5
If any change should occur to the data you gave us to complete your profile, please contact us immediately in order to update the system.
We will not send you any unsolicited email but we cannot guarantee you will not receive email from third parties to whom we are compelled to give your details.
Our system will not prevent you to make “impossible bookings” for instance to book two hotels for the same dates or a flight from an airport not involved in your itinerary accordingly with this we will not agree any refund in this case..
We do our best to assure you the best protecting and technology but, we cannot guarantee that anxurtours.it will be 100% virus proof.
The above terms and conditions will regulate the relations between you, anxurtours.it and possibly involved suppliers for the booked services, no other parties can be included in this agreement.